Shipping Policy
Shipping Policy – Metal Art Signs
At Metal Art Signs, we aim to provide a seamless and efficient shipping experience. Below, you'll find details about our shipping and return policies. For any questions or assistance, contact us at customercare@metalartsigns.com.
Made to Order – Production Time
Every sign is cut and powder coated to order, so nothing ships from a shelf. Please allow:
- 5–7 business days for production (excluding weekends and holidays) after you receive your order confirmation email.
- 2–5 business days for shipping, depending on your location.
Estimated total delivery time: 7–12 business days from order date.
You will receive another notification with tracking once your order has shipped.
Delays:
During peak periods (especially November–December) or due to unforeseen circumstances, production or shipping may take longer. If you need your sign by a specific date, please order early or contact us before ordering.
Personalized Items
Personalized and custom-design signs follow the same 5–7 business day production time. Complex designs or orders that require artwork approval may take a few extra days. We'll email you if we need anything to get your order started.
Domestic Shipping Rates
- Flat rate shipping: $10.00 for all orders.
- Free shipping: Available for orders over $100.
We ship within the continental United States only.
International Shipping
At this time, we do not ship internationally.
Shipping to P.O. Boxes
We cannot deliver to P.O. Boxes, as some couriers (e.g., UPS and FedEx) do not service P.O. Box addresses. Please provide a valid physical address for delivery.
Order Tracking
When your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 7 days of receiving your shipping confirmation email, contact us at customercare@metalartsigns.com with your name and order number, and we'll investigate the issue.
Returns, Refunds, and Exchanges
We accept returns for non-personalized items up to 7 days after delivery. The item must be unused and in its original condition. A full refund will be issued, minus shipping costs for the return. Personalized and custom items are made specifically for you and cannot be returned unless they arrive damaged or defective.
Damaged Orders:
If your order arrives damaged, email us at customercare@metalartsigns.com with your order number and a photo of the item's condition. We handle these cases individually and strive to reach a satisfactory resolution.
If you have further questions, contact us at customercare@metalartsigns.com. We're here to help!